Question 1

Which plan is right for my practice?

Accepted Answer

Solo practitioner who wants a clean, AI-free EHR? Starter has everything you need to run your practice - notes, scheduling, telehealth, client portal, payments, and in-session tools, no AI required. Want optional AI documentation and deeper clinical insights? Go Professional. Running a group practice with multiple clinicians? Practice gives you team management and a dedicated CSM.

Question 2

What's included in the 30-day free trial?

Accepted Answer

Full access to every feature in your selected plan for 30 days. No credit card required to start. If you need more time, just reach out.

Question 3

Do all plans include HIPAA compliance and a BAA?

Accepted Answer

Yes. Every plan runs on HIPAA-eligible AWS infrastructure with encryption in transit and at rest, and a signed Business Associate Agreement. Security doesn't vary by tier.

Question 4

Are there any hidden fees or long-term contracts?

Accepted Answer

No. The price you see is the price you pay. No setup fees, no per-feature add-ons, no annual contracts. You can cancel or switch plans anytime from your account settings.

Question 5

What's the difference between Email and Priority support?

Accepted Answer

Email support (Starter) gets you a response within one business day. Priority support (Professional and Practice) gets you faster responses, direct access to our clinical success team, and help with workflow optimization specific to your practice.

Question 6

Can I switch plans or cancel anytime?

Accepted Answer

Yes. Upgrade, downgrade, or cancel from your account settings. Changes take effect on your next billing cycle. Your data is always preserved, we never delete it without notice.

Question 7

How do I move my data if I leave?

Accepted Answer

Every plan includes full data export. You can download your clinical notes, client records, and assessments in standard formats at any time. No lock-in, no export fees.

Question 8

Does the AI make clinical decisions?

Accepted Answer

No. CoralEHR's AI assists clinicians with drafting, recall, and summarization. It never makes or replaces clinical judgment. Every AI-drafted note, treatment plan, form, and report is clinician-reviewed and signed by you before it enters the chart or is shared with a patient.

Question 9

Is CoralEHR interoperable with other systems? Do you support FHIR?

Accepted Answer

Yes. CoralEHR is fully FHIR R4 compliant with US Core profiles (USCDI v3) and SMART on FHIR app launch support. That means your patient data can be securely shared with neurologists, primary care providers, psychiatrists, and any FHIR-aware app for multi-provider care coordination. Most therapy-focused EHRs (SimplePractice, TherapyNotes, Jane App, etc.) do not have public FHIR APIs - interop is typically only available on enterprise behavioral-health EHRs. We built it in from the start.

All-in pricing. Zero add-ons.

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Practice

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